Eligibility for Returns and Exchanges

• We accept returns and exchanges only in the following situations:
• If the product is defective or damaged upon delivery.
  If an incorrect item was shipped.

Note: Minor variations in color or texture do not qualify as defects, as they are natural attributes of handcrafted khadi products.

Return and Exchange Process

• Contact Us: To initiate a return or exchange, please contact us within 7 days of receiving your item at houseofm.mani@gmail.com. Include your order number, a brief description of the issue, and clear photos of the product.
• Approval: After reviewing your request, our team will confirm whether the item is eligible for return or exchange.
• Shipping Instructions: Once approved, you will receive further instructions on shipping the item back to us. Please ensure items are returned in original condition, with all tags intact and packaging included.

Non-returnable and Non-Exchangeable Items

For hygienic and quality control reasons, the following items are not eligible for return or exchange:

• Custom-made or personalized products
• Items worn, washed, or altered from their original condition

Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.

Shipping Costs

• For approved returns due to defects or incorrect items, Kargha will cover the return shipping cost.
• For exchanges due to size, style preference, or other non-defective reasons, customers will be responsible for shipping costs.

Contact Information

For any questions or concerns regarding returns and exchanges, please contact us:

Email: houseofm.mani@gmail.com
Phone: +91 90447 73424